Hi, how can we help you?

I double-checked my bank statement and I believe I was charged for two orders instead of one. What should I do?

If you appear to have been double charged and you did not receive an order confirmation email, it could be that your payment is pre-authorized but no money is taken until we phone verify your transactions. This means that your bank may hold the required funds for your order before the payment is confirmed or declined.

Within the next 5 business days, your card and address details will be security checked and verified with the relevant card issuer and your payment will be pre-authorized. In the event that the payment is successful, you will receive an order confirmation email from us. Otherwise, we will call you to verify your transaction manually.

In the event that the payment is not successful, these funds will be released by your bank and refunded back to your account in 5 days. This pre-auth charge will not actually show up on your credit card statement.

If you still believe your card was charged twice, please contact our support >

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